Shipping policy
We offer the following delivery options depending on the item, size and weight of your order:
Delivery Category Description
- Free Hand sized samples only
- Post Small items suitable for postal delivery
- Light Goods Items sent via a third-party courier that meet standard size and weight limits for automated conveyor systems
- Heavy Goods Flooring, large tubs of adhesive, and any items that exceed standard courier limits, requiring manual handling and/or pallet delivery
We apply the following standard delivery costs by category depending on your location:
Mainland UK & Scottish Lowlands
Delivery Category Cost
- Free £0.00
- Post £5.00
- Light Goods £10.00
- Heavy Goods £40.00
Estimated delivery time: 1 – 2 working days
Please note: Delivery times are estimates. We cannot accept responsibility for delays caused by our delivery partners
Northern Ireland, Scottish Highlands & Islands, Isle of Man, Isle of Wight and Other UK Offshore Locations
Delivery Category Cost
- Free £0.00
- Post £8.00
- Light Goods £20.00
- Heavy Goods £65.00
Estimated delivery time: 2 – 4 working days
Please note: Delivery times are estimates. We cannot accept responsibility for delays caused by our delivery partners
Collection
Customers are welcome to collect their orders free of charge from our head office in Surrey
Collection Address
Greenbays Park
Carthouse Lane
Horsell
Surrey
GU21 4YP
Collection Hours
Monday to Friday: 9:00am – 5:30pm