Refund policy
Returns
We accept returns within 30 days of the delivery date, provided that:
The item is unused
The item is in its original condition
All original packaging, labels, and accessories are included
Proof of purchase is provided
To initiate a return, please contact our Customer Service Team before sending any items back.
Unauthorised returns may not be accepted.
Non-Returnable Items
Clearance or final sale items are not eligible for return unless faulty.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or not the item you ordered, please notify our Customer Service Team within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Where appropriate, we will offer one of the following:
- Replacement
- Repair
- Refund
We may request the item be returned before processing your request.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome. If your return is approved, your refund will be processed to your original payment method within 5–10 business days.
Processing times may vary depending on your payment provider.
Delivery Charges
Original delivery charges are non-refundable unless:
The item is faulty
We delivered the wrong item
Return delivery charges are the customer’s responsibility unless the return is due to our error or because the product is defective.
We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items.
Exchanges
We offer exchanges for damaged or defective items, subject to stock availability.
If the requested replacement is unavailable, we will offer a refund to your original payment method within 5–10 business days.
Processing times may vary depending on your payment provider.
Order Changes and Cancellations
Orders may only be changed or cancelled before they enter processing.
Once an order has been dispatched, it cannot be cancelled and must instead follow this Returns Policy.